PHILIPPINE STANDARD TIME

Municipal Environment and Natural Resources Office Citizen’s Charter

The following shall be the Service Standard of the Office of the Municipal Environment and Natural Resources Officer, this Municipality:
  1. ISSUANCE OF CERTIFICATION FOR PERMIT TO CUT AND PERMIT TO TRANSPORT:REQUIREMENTS:
    1. Photocopy of Proof of Ownership
    2. Authorization Letter, if the applicant is not the owner
    3. Barangay Certification
    4. Zoning Certification
    5. For commercial purposes:
      • Special Business Permit (Business and Licensing Office)
    PROCEDURE DURATION FEES PERSON RESPONSIBLE LOCATION
    Secure and accomplish an Inspection Form 2 minutes none MENR Office
    Submit the duly accomplished inspection form and requirements to the frontline personnel for the scheduling of the inspection. 5 minutes none
    Accompany the Inspection Team to the area. NOTE: The inspection team is composed of the following:
      • Representative from MENRO
      • Representative from DENR
      • Representative from MPDO
      • Representative from Barangay
         		 3-4 Hours for normal transaction (site has considerable topography, trees of not more than 25 trees 1-2 days for heavy transactions (site has difficult terrain/topography, trees of more than 25 trees none MENRO
    After the inspection, the Team will prepare an Inspection Report (including the computation of volume) and an Order of Payment 1-2 Hours for normal transaction 1-day for complex transaction none MENRO
    Proceed to the Office of the Municipal Treasurer for the payment of the required fees
      • Inspection Fee
      • Fee per truckload
      • Secretaries Fee
      • Documentary Stamp
         		 5 minutes P150.00 150.00 50.00 15.00 REVENUE COLLECTION CLERK Office of the Municipal Treasurer
    Present the Official Receipt to the frontline personnel for the preparation and issuance of the requested document 10 minutes MENRO MENR Office
  2. GARBAGE COLLECTION SERVICEREQUIREMENTS:
    1. Official Receipt issued by the Office of the Municipal Treasurer
    2. MENRO Compliance Certificate
    PROCEDURE DURATION FEES PERSON RESPONSIBLE LOCATION
    Approach the frontline personnel and inquire about the service 2 minutes none MENRO Office
    Attend orientation on ESWM Program and its services 30 minutes none
    Secure and fill-up the Application Form and submit the same to the frontline personnel for evaluation and assessment of fees 5 hours none
    Proceed to the Office of the Municipal Treasurer for the payment of the required fees
      • Residential
      • Commercial
      • Secretaries Fee
      • Documentary Fee
    		 5 minutes P30.00/mo. 50.00/mo. 50.00 15.00 REVENUE COLLECTION CLERK Office of the Municipal Treasurer
    Present the Official Receipt to the frontline personnel for the endorsement and approval of the Garbage Application Form 10 minutes none Municipal Mayor or her authorized representative MENRO Office Office of the Municipal Mayor
    Receive a copy of the approved Garbage Collection Application Form and the schedule of garbage collection 2 minutes none MENRO Office
  3. SEPTAGE DESLUDGING & TREATMENT SERVICEREQUIREMENT:
    1. Official Receipt issued by the Office of the Municipal Treasurer
    2. Job Order Form
    3. Manifest & Septage Loading Form
    PROCEDURE DURATION FEES PERSON RESPONSIBLE LOCATION
    Secure and fill-up Request Form 2 minutes none MENRO Office
    Attend brief orientation on the Septage Management Program 15 minutes
    The inspector/driver will conduct an on-site inspection. After the inspection, the frontline personnel will prepare the Order of payment NOTE: As provided under Septage Mgt. Ord. 2008-048, the owner shall be the one to open the manhole before inspection. If the septic tank is found to need improvement/retrofitting, the owner shall prepare the necessary construction material to upgrade his/her septic tank facility. 30 minutes excluding travel time none
    Proceed to the Office of the Municipal Treasurer for the payment of the required fees
      • For Alabel Client:
          • Residential/Institutional
         
          • Commercial/Industrial
           
     
      • Outside of Alabel:
          • Residential/Institutional
         
          • Commercial/Industrial
         
         		 5 minutes for the first 5 cu. m. of collected septage P1,080.00 1,800.00 3,000.00 3,500.00 REVENUE COLLECTION CLERK Office of the Municipal Treasurer
    Present the Official Receipt to the frontline personnel for the schedule of dislodging operation 2 minutes none MENRO Office
    Conduct of actual dislodging operation. After dislodging, the Driver shall facilitate the accomplishing of the Manifest form duly signed by the Barangay Captain and septic tank owner. 30 minutes for distance of less than 30 meters from the nearest access road 1 hour for a distance of more than 30 meters from the nearest access road Site
    Bring collected septage to Alabel-STF for treatment and final disposal. Submit manifest and septage loading form to STF-Chief Plant Operator 15 minutes none STF Site Sitio Mahayahay, Bagacay
  4. ISSUANCE OF CERTIFICATION FOR PROPOSED MARICULTURE AND COASTAL PROJECTS:REQUIREMENT:
    1. Barangay Certification
    2. Sketch Map
    3. BFARMC Resolution
    4. Official Receipt from the Office of the Municipal Treasurer
    PROCEDURE DURATION FEES PERSON RESPONSIBLE LOCATION
    Submit the required documents to the frontline personnel for the scheduling of ocular inspection 2 minutes none MENRO Office
    Accompany the Team to the site to conduct an inspection. After the inspection, the frontline personnel will prepare the Order of Payment 30 minutes excluding travel time none MENRO Site
    Proceed to the Office of the Municipal Treasurer for the payment of the required fees 5 minutes P50.00 REVENUE COLLECTION CLERK Office of the Municipal Treasurer
    Present the Official Receipt to the frontline personnel for preparation and approval of the requested document 2 minutes none MENRO or his authorized representative MENRO Office
    Receive a copy of the certification 1 minute none MENRO Office
  5. CONDUCT OF ORIENTATION/BRIEFINGS/WORKSHOPS:REQUIREMENT:
    1. Letter Request
    2. Official Receipt from the Office of the Municipal Treasurer
    PROCEDURE DURATION FEES PERSON RESPONSIBLE LOCATION
    Submit a letter request to the frontline personnel for evaluation, scheduling of the activity, and assessment of fees 15 minutes MENRO Office
    Proceed to the Office of the Municipal Treasurer for the payment of the required Orientation fee on septage management & solid waste management program:
      • For Adult
      • For College Students
      • For Secondary Students
      • For Elementary Pupils
      • For Pre-schoolers
      • For request for CD and other substantial documents/materials
    NOTE: This fees applies to clients who are not residents of Alabel    		 5 minutes P50.00 20.00 15.00 10.00 5.00 500.00/set REVENUE COLLECTION CLERK Office of the Municipal Treasurer
    Present the Official Receipt to the frontline personnel for the final scheduling of the activity 2 minutes none MENRO or his authorized representative MENRO Office
    Conduct of Orientation/Briefing/Workshop and the issuance of the Certificate of Appearance or Attendance 10 minutes for 5-pax & below 30 minutes for 6-20 pax 1 hour for beyond 1-hr none
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